Booking conditions

Your Comfortable hotel in the Pustertal Valley

 

All prices are valid PPPN (per person per night) from four overnight stays,
including half board, excluding drinks.

 

  • The prices are per person and night.

  • Local tax: The local tax (2,- Euros) is payable per day and person. Children under 14 years of age are exempt from the local tax. The local tax is not included in the indicated prices, but will be collected on site.

  • For a short stay (less than four nights) there is a surcharge per day and person.

  • In order to confirm your reservation, a down payment of 200 Euros per room is required. Please transfer the money to the following bank account:

    Volksbank Südtirol Banca Popolare dell'Alto Adige
    Filiale Kiens/Chienes
    IBAN: IT64 D058 5658 3000 0357 1226 894
    BIC: BPAAIT2B003
    Mair Elisabeth

    You can pay your hotel bill in cash directly at the hotel on the day of departure. Please note, however, that in Italy there is a cash limit of EUR 4.999.- from 01/01/2023. We are not allowed to accept larger amounts in cash.

  • If cancelled or modified up to 14 days before date of arrival, no fee will be charged. If cancelled or modified later, 100 percent will be charged. In case of no-show, the total price of the reservation will be charged.

  • No-show and early departure: 100% of the booked travel price

  • Additional fee for single rooms per night: 15 Euros.

  • Additional fee for single use of double bedroom per night: 25 Euros

 

Culinary

  • Ordered but not consumed meals are charged at 100 %.
  • We are pleased to offer you gluten-free and lactose-free menus. Please inform us in advance if you require these options. Please note that an additional charge applies. Other allergies and intolerances can only be accommodated upon request before your arrival. Please be aware that a surcharge applies. We thank you for your understanding and timely notice.

 

Price reduction

Price reduction for children accommodated in parents’ rooms (2 full payers):

  • up to 2 years: free of charge (extra orders outside the set menu are charged separately)
  • 3 to 5 years: -50 %
  • 6 to 11 years: -30 %

Also, we may offer a special price for groups on inquiry.

 

Südtirol Alto Adige Guest Pass

  • Upon completion of the accommodation contract, the Südtirol Alto Adige Guest Pass (consequently Guest Pass) will be issued to the guest, which according to the decision of the South Tyrolean regional government No. 732/2022, is valid for the entire duration of their stay as well as from 0:00 on the day of arrival unto 24:00 on the day of departure.
  • The Guest Pass includes the use of all public transport within the “südtirolmobil” network area as well as additional services, which vary depending on the tourism organization. Detailed information can be found at: suedtirol-guestpass.info
  • The sole entity carrying the Guest Pass in South Tyrol is the Mobilitätskonsortium, appointed as the unified coordination point in accordance with the above decision of the South Tyrolean regional government by the Provincial Association of Tourism Organizations of South Tyrol on November 16, 2022.The details of the additional services associated with the Guest Pass and the conditions of use of the Guest Pass are communicated by the third party responsible for issuing and managing the Guest Pass. Detailed information is available at: suedtirol-guestpass.info

 

Check-in & Check-out

On day of check-in, rooms are ready for occupation from 2:00 p.m. In case of arrival later than 6 p.m. please informe the hotel in time. On day of check-out, rooms must be vacated by 10:30 a.m.

 

Use of sauna

During the winter-months the sauna is included in the booking price, and is open to our guests from 4:00 p.m. until 6:30 p.m. During the summer-months the sauna may be used with prior reservation from 4:00 p.m. until 6:30 p.m. (extra charge)

 

Own meals

Please be aware that it is not allowed to bring your own meals and drinks to the public areas of the hotel - breakfast/dining-room, café and skittle room. Thank you for your understanding.